We respond within
24–48 business hours
. Messages sent after hours or on Sunday will be answered the next business day.
No. All custom and personalized items are
non-refundable
. A digital mock-up will be sent for approval before production.
Design proofs are sent within
24–72 hours
, depending on order volume.
Changes can be made
before
proof approval. After approval, the order goes into production and no edits can be made.
No. We do not recreate trademarked or copyrighted images unless you provide
verified written permission
from the copyright owner.
Monday–Saturday: 9 AM–6 PM CST
Sunday: Closed
We recommend ordering
2–3 weeks before
your event to allow time for proof approval, production, and shipping.
Orders may be canceled before a proof is created. Once the design process starts, cancellations are not permitted.
FAQ'S
1. What is your response time?
We respond within 24–48 business hours ⌚ .
Messages sent after hours ⌚ or on Sunday will be answered the next business day.
2. Do you accept returns on custom orders?
No ❌. All custom and personalized items are non-refundable. A digital mock-up will be sent for approval before production.
3. How long does it take to get my design proof?
Design proofs are sent within 24–72 hours ⏱️, depending on order volume.
4. Can I make changes after submitting my order?
Changes can be made before proof approval ✅. After approval ✅, the order goes into production and no edits can be made.
5. Do you create copyrighted or trademarked characters or logos?
No. We do not recreate trademarked or copyrighted images unless you provide verified written permission from the copyright owner.
6. What are your business hours?
🔯 Monday–Saturday: 9 AM–6 PM CST
🔯 Sunday: Closed
7. How far in advance should I order for an event?
We recommend ordering 2–3 weeks before your event to allow time for proof approval, production, and shipping.
8. When can I cancel my order?
Orders may be canceled ❌ before a proof is created. Once the design process starts, cancellations ❌ are not permitted
We respond within
24–48 business hours
. Messages sent after hours or on Sunday will be answered the next business day.
No. All custom and personalized items are
non-refundable
. A digital mock-up will be sent for approval before production.
Design proofs are sent within
24–72 hours
, depending on order volume.
Changes can be made
before
proof approval. After approval, the order goes into production and no edits can be made.
No. We do not recreate trademarked or copyrighted images unless you provide
verified written permission
from the copyright owner.
Monday–Saturday: 9 AM–6 PM CST
Sunday: Closed
We recommend ordering
2–3 weeks before
your event to allow time for proof approval, production, and shipping.
Orders may be canceled before a proof is created. Once the design process starts, cancellations are not permitted.
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