Thank you for shopping with us. Please review our Shipping Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.
Order Processing & Design Proofs
All custom and personalized orders require a design proof before production begins.
Design proofs are sent within 24–72 business hours, depending on order volume.
Orders will not move into production until the design proof has been approved.
Changes may be requested before proof approval. Once approved, no further edits can be made.
Production Time
After proof approval, orders enter production.
Production times vary based on order size and complexity.
Custom and personalized items are produced specifically for each customer and cannot be expedited once production begins.
Shipping Method & Delivery Area
We currently ship within the United States only.
All orders are shipped using standard shipping.
Shipping timelines begin after production is completed, not from the order date.
Delivery times may vary depending on location and carrier performance. Shipping estimates are not guaranteed.
Estimated Delivery Time
To ensure timely delivery for events, customers are advised to place orders 2–3 weeks in advance. This timeframe allows for:
Proof creation and approval
Production
Standard shipping transit
We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.
Order Changes & Cancellations
Orders may be canceled before a design proof is created.
Once the design process begins, cancellations are not permitted.
After proof approval, the order is considered final and cannot be modified or canceled.
Custom & Personalized Orders
All custom and personalized items are non-refundable and non-returnable.
A digital mock-up is provided for approval prior to production to ensure accuracy.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Orders returned due to address errors may require additional shipping fees for reshipment.
Copyright & Trademark Policy
We do not recreate or reproduce copyrighted or trademarked characters, images, or logos unless verified written permission from the copyright owner is provided.
Customer Support
Response time: 24–48 business hours
Business days: Monday–Saturday
Messages sent after hours or on Sunday will be responded to the next business day.
